Privacy Policy

Privacy Policy

Last updated: 19.1.26

Plantopia Eco (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or use our website www.plantopiaeco.com.
This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Website: www.plantopiaeco.com
Business name: Plantopia Eco Pulp Ltd
Email: pgriffiths@plantopiaeco.com
Registered address: United Kingdom
We are the data controller responsible for your personal data.

2. Information We Collect
We may collect and process the following personal data:
a) Information You Provide to Us

Name
Email address
Postal address
Phone number
Payment and billing information (processed securely via third-party payment providers)
Any information you provide when contacting us or subscribing to newsletters

b) Information Collected Automatically

IP address
Browser type and version
Device information
Pages visited and time spent on the website
Cookies and similar technologies

3. How We Use Your Information
We use your personal data to:

Process and fulfil orders
Respond to enquiries and customer support requests
Send order confirmations and service-related communications
Send marketing emails (only where you have given consent)
Improve website performance and user experience
Comply with legal and regulatory obligations

4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:

Contract: To fulfil orders and provide services
Consent: For marketing communications and cookies
Legal obligation: For tax, accounting, and regulatory purposes
Legitimate interests: To improve our website and services

5. Marketing Communications
You will only receive marketing communications if you have opted in.
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

6. Sharing Your Information
We do not sell your personal data.
We may share your information with trusted third parties such as:

Payment processors (e.g. Stripe, PayPal)
Website hosting providers
Email marketing services
Analytics providers (e.g. Google Analytics)

All third parties are required to respect data protection laws and only process data on our instructions.

7. International Transfers
Some service providers may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses.

8. Data Retention
We retain personal data only for as long as necessary:

Order and accounting records: as required by UK law
Marketing data: until consent is withdrawn
Enquiries: for a reasonable period to handle follow-ups

9. Your Rights
Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO) - ICO website: https://ico.org.uk

10. Cookies
We use cookies to enhance your browsing experience and analyse website traffic.
You can manage or disable cookies through your browser settings.

11. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.

13. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

14. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
Email: pgriffiths@plantopiaeco.com